Who falls within its administration
The institute belongs to the Ministry of Labour and Social Welfare. According to SUSESO, it administers occupational insurance for employees whose employers have not joined a mutual institution, and for affiliated self-employed workers. Identifying ISL exclusively with the public sector is therefore incorrect. It must also be distinguished from IST, a separate private mutual institution.
Healthcare and assessment of occupational origin
ISL publishes a directory of contracted health centres and guidance on accidents and suspected occupational diseases. Its resources include workplace assessments, vocational retraining and home adaptations. Access to these services depends on assessment and the applicable conditions. Listing a service on the website does not make it an automatic entitlement in every case.
Financial benefits and case follow-up
The website provides information and enquiries concerning financial benefits, medical leave and payments, including pensions and temporary incapacity benefits. These functions address different needs: treatment and rehabilitation belong to medical provision, whereas cash benefits relate to the consequences for work capacity or eligible beneficiaries under the law. Entitlement and amounts depend on statutory rules and the individual circumstances established in the case.
Training and workplace prevention
Campus Prevención offers free online training. ISL publishes resources on psychosocial risks, musculoskeletal disorders and silica, alongside guidance on Supreme Decree 44. Its Buen trato, todo el rato campaign addresses violence and harassment prevention in the context of the Ley Karin. These resources support employers’ preventive work; employers retain responsibility for organising and implementing workplace protection measures.
Channels for workers and employers
Mi ISL offers separate access routes for different user groups. The online branch, regional offices and Oficina de Información, Reclamos y Sugerencias complement digital procedures. The appropriate channel depends on whether the user needs guidance, a certificate, benefit follow-up or a complaint procedure. Current institutional directories should be used for locating services because centres, opening hours and available facilities may change.
Frequently asked questions
Does ISL cover only the public sector?
No. Its protected population includes employees of employers that have not joined a mutual institution and affiliated self-employed workers, subject to the insurance rules.
Is Mi ISL a healthcare centre?
No. It provides access to digital procedures and services. Healthcare is arranged through the providers and procedures identified by the institute.
